Pay Your Rates

Report on NSW Land Values at 1 July 2022(PDF, 812KB)

Your Land Value Fact Sheet(PDF, 112KB)

Rates installments are due quarterly on 31st August, 30th November, 28th February and 31st May every year.

Having trouble paying your rates?

 

 

In person

Payments may be made at Council's office: 105 Loftus Street, Temora.

To pay your rates by direct debit you may nominate an amount and have it deducted from your bank account on a periodic basis. This may be done fortnightly, monthly, quarterly, or yearly. A direct debit request form is required to be completed and returned to Council.

Download a Direct Debit Request Form (PDF, 372KB)

By phone

Contact our customer service team on 6980 1100 (option #3) to pay over the phone with a credit card.

 

 

Electronic Notices

Register for electronic rates and instalment notices

With the increased cost of postage and longer delivery times, electronic delivery is quicker and more convenient, it also helps Council reduce its carbon footprint.

By opting in for electronic delivery of your notices:

  • you will receive your rates and instalment notices as a PDF file sent to your chosen email address.
  • You will have access to previous notices issued via an on-line portal, available for reviewing, downloading and printing if required
  • you will no longer receive a physical copy by regular post

This service will provide a faster, more reliable, and environmentally friendly alternative to paper notices.

Important information

  • the request for electronic notices must be in writing
  • only one email address can be registered for each account.
  • The personal information on this form is required by Council for updating records. We will only use your personal information for this and related purposes. You may access and/or amend your personal information at any time

How we use this information is explained in our Privacy Management Plan(PDF, 432KB).

  • using an out-of-office or similar notification for change of email address will not be deemed sufficient to have advised Council for a change of email address as rates and instalment notices are sent from a mailing house and not directly from Council.

Next Steps?

1. Register for electronic notices here

2. Update email address for electronic notices here

3. Unsubscribe from electronic notices here

 

BPAY

Contact your participating bank, credit union or building society to make payment directly from your cheque or savings account. You will be required to enter the Biller Code and BPAY reference number as detailed on the front of your notice.

 

 

BPay View

BPAY View is an easy way to receive and save your bills in your online or mobile banking. A BPAY View registration number is available on the front of your rates notice. Log into online or mobile banking and register to get your bill via BPAY View.

 

Experiencing difficulty paying

At times in our lives, we all struggle to pay bills and Council is well aware that sometimes you just need a bit of assistance or time to meet your commitments. If you are in this situation, please contact Council as we may be able to sit down and help you with a payment plan that will better suit your needs. Satisfactory arrangements can usually be made to tailor your payments to more manageable amounts.

Council is required to collect outstanding rates and charges from the community, however, if we hear from you we are in a position to manage how we do this.  If you contact Council staff as soon as you know you are having difficulties, it is far better than Council commencing action to recover a debt causing you more stress and additional cost. 

Council also recognises there are cases of genuine financial hardship requiring respect and compassion. Council has a ‘Debt Recovery & Hardship Assistance Policy’ which provides guidelines for the assessment of hardship applications.  If you cannot pay your rates by the dates required then please come and talk to our staff confidentially about your need for time to pay your rates or other charges.

Debt Recovery & Hardship Assistance Policy

Hardship Rate Relief Application form(PDF, 423KB)

Hardship Help Checklist

  • Have you read Council’s Debt Recovery & Hardship Assistance Policy?

  • Have you compiled the required information noted in the application form?

  • Have you contacted Council to discuss options for the payment of rates or charges?

  • Have you contacted a financial advisor?

  • Have you identified an acceptable payment plan?

Hardship support

Contact or visit Services Australia / Centrelink to confirm you are receiving all benefits and concessions available. P: 132 468

Contact or visit Temora Community Centre for assistance and guidance regarding possible options available, including Centrelink benefits, financial counselling and NILS (no interest loan scheme). P: 02 6978 0500 Address: 225 Hoskins Street, Temora NSW

Alternatively, contact the following organisations that offer financial counselling, advice and other assistance:

 

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